FAQs
Yes — all of our products are made with pet-safe, non-toxic materials and are designed with your pet's comfort and safety in mind. That said, we always recommend supervising your pet during initial use, especially with new toys or accessories, to make sure it's the right fit for their size and habits.
Sizing depends on the product, but most of our items include a detailed size chart on the product page based on your pet's weight and breed. If you're between sizes or unsure, we recommend sizing up for comfort — feel free to reach out to our support team with your pet's measurements and we'll help you choose.
Most of our items are easy to maintain — check the care instructions on the product page, as cleaning methods vary (hand wash, machine wash, or wipe-down depending on the material). Regular cleaning helps extend the life of the product and keeps it hygienic for your pet.
We get it — every pet has their own personality! If your pet isn't adjusting well within a reasonable trial period, check out our return/exchange policy on the Shipping & Returns page. Many pets also just need a little time to warm up to something new, so we recommend a slow introduction paired with treats or praise.
Orders are typically processed within 1-2 business days, with delivery taking anywhere from 5-12 business days depending on your location. You'll receive a tracking number via email as soon as your order ships so you can follow its journey.